In 2011 we ran an earthquake scenario for a private hospital using their emergency response manual. While the manual was comprehensive, trying to apply it raised a number of issues. It was clear there had to be a better way.


Our “light bulb” moment resulted in a solution that combined elements of the Coordinated Incident Management System (CIMS) together with the Task Card System. Both these systems are used by Emergency Services responding to major incidents and provide a common command and control structure to coordinate multiple agencies. However, neither of these systems were suited to the management of an internal response by untrained personnel.


CIMSERT took two years to develop and we continue to refine the system with the enthusiastic support of all of our clients and partner organizations.


The first CIMSERT system was a joint winner in the 2012 New Zealand Private Surgical Hospital Association ‘Leaders in Quality’ Award Presentation, in the non-medical category. It also achieved an Outstanding Achievement (OA) in a Ministry of Health Audit for emergency preparedness.


More and more organisations are contacting us because they want the peace of mind in knowing that all of their staff can be in a position to respond effectively when disaster strikes.  



  • Easy to understand 

  • Anyone can use it

  • Tasks are pre-prioritised

  • Everything can be tracked

  • All resources are inclusive

  • Allows for monitoring

Standard manuals
  • Rely on specialist staff

  • Hard to follow

  • Does not prioritise tasks

  • Does not track people

  • Lacks additional resources

  • Does not allow for monitoring